FOLLOW THE STEPS BELOW BEFORE REQUESTING A SERVICE CALL:
Step One: What did you observe?
Found inside without a known entry point
A squeaking/scratching noise coming from the walls or attic at dusk or dawn
Fresh (soft & squishy) bat guano consistently found inside the home
Bats observed exiting the home during a bat watch at sunset
Found inside with a known/accidental entry point (open door or window)
A squeaking/scratching noise heard outside of dusk or dawn times
Old, dry guano found inside or outside the home
No activity witnessed during a bat watch at sunset
Step Two: Did you observe one or more ‘Sure Signs of Bats’?
If YES, contact our customer service team on (877) 264-2287 to request a service call, or email us at customerservice@getbatsout.com. Our customer service team will acknowledge your request within 24 hours. Please do not call your local technician – this will only delay your request.
If you have observed a ‘Possible False Alarm,’ please monitor your situation and refer back to the lists above. Unnecessary service calls can cause you needless financial expense and waste your valuable time. Review our service agreement policy, including the reasons that void your warranty. Click below to read more.