FOLLOW THE STEPS BELOW BEFORE REQUESTING A SERVICE CALL:
Step One: What did you observe?
A squeaking/scratching noise coming from the walls or attic at dusk or dawn
Fresh (soft & squishy) bat guano consistently found inside the home
Bats observed exiting the home during a bat watch at sunset
A squeaking/scratching noise heard outside of dusk or dawn times
Old, dry guano found inside or outside the home
No activity witnessed during a bat watch at sunset
Step Two: Did you observe one or more ‘Sure Signs of Bats’?
If YES, contact our customer service team on (877) 264-2287 to request a service call. Our customer service team will acknowledge your request within 24 hours. Please do not call your local technician – this will only delay your request.
If you have observed a ‘Possible False Alarm,’ please monitor your situation and refer back to the lists above. Unnecessary service calls can cause you needless financial expense and waste your valuable time. Review our service agreement policy, including the reasons that void your warranty. Click here to read more.
IF YOU'RE STILL UNSURE
DO A BAT WATCH. If you are still unsure if the bats have re-infested, one of the quickest ways to get firm evidence is to do a bat watch. Simply watch the exterior of your house as the sun begins to set until it is almost dark. Of course the excluded colony is likely still living in the area and hunting around your house. So seeing bats flying around outside should be expected.
However, seeing a colony of bats leaving the house is sure evidence we need to come back!
Ideally position two people on opposite corners of the house, so they can watch all four sides of the house.
(If you have located guano outside, put a ladder up and look directly and exactly above the guano. Is there a hole in the wall? This will be the spot you want to watch as the sun sets.)
We honor our warranty
We honor our warranty on our bat services – even at significant cost or loss to us. PLEASE READ THROUGH ALL OF THIS INFORMATION BEFORE CALLING US FOR A SERVICE CALL.
One of the things that sets our company apart from many of our competitors is the fact we honor our warranty. However, it is important to understand what we are promising to do – and what might end up resulting in further charges.
Approximately one of out fifteen jobs we do we get a call back. More than half of these calls are false alarms. Identifying whether or not your situation is a false alarm can save you time, anxiety and money.
what is our warranty?
Think of our warranty on our bat services like the warranty that comes with your car. Odds are you will not have any problems during your warranty period. We do our best work to try and make that happen – as this is in our best interest too. However, for the times a problem does arise, just like with the service agreement on the car, you have the security of knowing we will solve the problem at our cost.
Getting bats back in your house during the warranty period doesn’t mean we didn’t satisfy the contract. It means it is our turn to step up again and repeat the process – as many times as it takes. Bats are wild animals with very strong instincts. If they have lived with you for a long time, it may take a long time before they quit trying to get back in. No one can guarantee the behavior of these wild animals – but we can guarantee we will be there to assist you through the entire period.
What things may void the warranty?
WORK DONE ON THE HOUSE: If you hire someone to replace your roof, siding or some other exterior work – and they leave your house open enough for the bats to return, this is not our responsibility. Even an external power wash may remove some of our bat proofing. What should you do if you need work done on the house?
Your best option is to explain the situation to your contractor and have them include in their contract they will seal up their work in such a way as to guarantee or warrant the bats won’t get back in. In other words – put it on the contractor to do a good & thorough job. A second option is to hire us (or someone else) to come back and touch up the bat proofing around the new work.
ACTS OF GOD: This term refers to things generally covered by your home owners insurance policy. A lightning strike, a fire, a tree falling on your house, wind or ice damage are all things that may let the bats back in. This also includes the settling of a house creating new entry cracks for bats. If this happens to you, be sure to include in your claim to your insurance company the cost to have us come back and reseal your home or building.
OTHER PEST PROBLEMS: We specialize in bats. If you also have a problem with squirrels, woodpeckers, pack rats, raccoons, or other animals that cause damage to the exterior of your home – and they let the bats back in – we are not responsible. This is completely out of our control. If this is your situation, it is important to get the appropriate animal or pest control company involved.
Fortunately, most “other” pest damage will be in just one spot on the house and will not require a complete reproofing of the house. However, it may require an exclusion if the bats do find and exploit the damaged spot before it is sealed up.
NON PAYMENT: Failure to meet the agreed upon payment terms voids your warranty. If you have some sort of financial reversal and can’t meet the terms you agreed to, at least communicate with us. We are reasonable and at times can be flexible.
why do we get legitimate call backs?
Bats are wild animals. They don’t need much of an opening to squeeze through. Sometimes we miss a spot and the bats find it. Other times something changes – maybe a wind storm or heavy rain dislodges some of our bat proofing before it has a chance to fully dry/set up or cure. As a house settles, especially log cabin homes, gaps can appear that were not previously there.
renewing your warranty
We offer most of our clients the opportunity to renew or extend their warranty on a year to year basis. Why might you want to do this?
Bats are persistent. Houses and buildings sustain damage, wear and tear as the seasons pass. If you are concerned the bats are still in the area and may eventually find a way back in, extending your service agreement is a good idea. How many years should you keep doing this? There is no set answer to this question, however, here are a few factors to weigh:
First, the longer the bats lived in the home, the longer they will keep trying get back in. For each additional year the bats lived in the building, there is a higher percentage of the colony that was born in your house or building. When it is time for them to raise their young – they will try “home” first.
A second factor is the general condition of the exterior of your home. When you walk around the house, are you confident it has weathered the past year well?
Finally you should consider your maintenance program. Do you regularly paint the house? Do you have someone get on the roof after winter and inspect for damage? If your maintenance program is lacking, renewing your warranty is a good idea.
after your warranty on bat services has expired
For some reason the bats chose your house or building as an ideal place to roost. A combination of food source, water source, location, temperature and other factors made your home appealing to the bats. These factors still exist – however the bats have not been able to find a way back in.
Best case scenario is the bat colony has found a place they like as much or more than your home and they eventually quit trying to get back to their old roost as more and more of them are born and raised in the new roost. However, this is not always the case and even if it is, the situation may change in their new roost forcing them to once again look for a place to live.
For these reasons we highly recommend you stay vigilant with regard to your exterior maintenance. This could be as simple a matter as hiring a painter each spring to come spend a day caulking and weather proofing your soffits, fascia, eaves, etc.
Some of our clients have been disappointed when they have to repeat the entire cost and process because they’ve let time go by and relaxed their guard. Please don’t make this mistake!
Having read all of this information, if you still believe you have a service call, please click the button below to submit your request.